Last updated: 30 October 2025
Thank you for shopping with Chillium.
We appreciate your business and strive to provide the highest quality. Please read our Return and Refund Policy carefully before making a purchase.
No Returns or Refunds
Due to the nature of our products, including powders and capsules, we do not accept returns or offer refunds once an order has been shipped.
This policy helps ensure the safety, purity, and integrity of our products for all customers.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at Chilliumhq@proton.mewith:
- Your order number
- A brief description of the issue
- Clear photos of the damaged or incorrect item(s)
Our team will review your request and, if applicable, arrange for a replacement or store credit at our discretion.
Order Cancellations
Orders can only be canceled before they are shipped. Once an order has been processed and shipped, it cannot be canceled, refunded, or returned.
Contact Us
If you have any questions about this policy, please reach out to us at:
📧 Email: [support@chillium.shop]
🌐 Website: https://chillium.shop
