Due to the nature of our products and the importance of its integrity, we have a no refund and -return policy after a purchase has been made.
However, as a consumer in the European Union, you have the right to withdraw from your unopened and unused purchase within 14 days after receiving your order, without having to give a reason.
How the withdrawal works:
- The product must be unopened, unused, and returned in its original sealed packaging.
- For health and safety reasons, opened or unsealed products cannot be returned.
To exercise your right of withdrawal, contact us by email before the 14-day period expires. We will guide you through the return process.
Once we have received the returned goods, we will issue a refund within 14 days, using the same payment method you used for your order.
If you receive an incorrect product, please contact us without undue delay. Your statutory rights under EU consumer law remain unaffected.
Need help?
Contact us at info@chillium.shop for additional questions related to refunds and returns.